Privacy Notice

Scope and Applicability

Rkgg operates an online gambling platform and collects personal data in connection with registered accounts, gameplay, payments, support interactions, and site visits. This Privacy Notice explains what data we collect, how we use it, with whom we may share it, and the rights available to you. It applies to all players and visitors accessing our websites, applications, and related services.

Categories of Personal Data We Collect

  • Identity data: name, date of birth, government ID documents when required for verification, and related identifiers.
  • Contact data: email address, postal address, and telephone number.
  • Account data: username, password, language preferences, and in‑game or platform activity history.
  • Financial data: payment method details, transaction history, source of funds, and banking information necessary to deposit or withdraw funds.
  • Technical data: IP address, device identifiers, browser and operating system, and other information collected via cookies and similar technologies.
  • Gambling and usage data: bets placed, game outcomes, session duration, and interaction with promotions or bonuses.
  • Compliance data: documents and records obtained for age verification, identity confirmation, and anti‑money‑laundering controls.
  • Communications data: correspondence with customer support and feedback provided through channels on the platform.
  • Marketing data: consent statuses and preferences for receiving communications and promotional material.

Purposes and Legal Bases for Processing

  • To provide and maintain services to you, verify identity, process transactions, and manage your account. Legal basis: contractual necessity and legitimate interests in operating a compliant and secure platform.
  • To comply with legal and regulatory obligations, including anti‑money‑laundering and age verification requirements. Legal basis: legal obligation and legitimate interests in ensuring integrity of the gaming environment.
  • To detect, prevent, and respond to fraud, security incidents, and prohibited or suspicious activity. Legal basis: legitimate interests in protecting the platform and its users.
  • To communicate with you about your account, provide support, and improve our services. Legal basis: legitimate interests and, where applicable, your consent for marketing communications.
  • To personalize and optimize your gambling experience, including offers and promotions, where permitted by law. Legal basis: legitimate interests and, where required, consent for direct marketing.

Identity Verification and KYC Procedures

We may request documentation to verify identity, address, and payment profiles. The following may be required:

  • Identity documents (passport, national ID card, or driver’s license) to confirm name and date of birth.
  • Proof of address (official document such as a utility bill) not older than three months and issued in your name, to confirm residential information.
  • Payment method verification (e.g., bank statement or card statement) not older than three months to ensure the correctness of deposit and withdrawal details.
  • Video verification or additional checks as needed to complete the verification process.

During verification, we may suspend or restrict your account, including withdrawal capabilities, until verification is completed. You may be asked to provide additional information or documents at any time for security and compliance purposes.

Data Sharing and International Transfers

We may disclose personal data to service providers that perform functions on our behalf (payment processing, fraud prevention, customer support, data hosting, and related services). We may share data with regulators, tax authorities, and law enforcement as required by applicable law. When transferring data across borders, we implement safeguards consistent with applicable data protection laws, including transfer mechanisms approved by relevant authorities.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this Notice and to comply with legal and regulatory obligations. Transactional data and records related to gambling activity are kept for a minimum period of five (5) years. After the retention period, data is securely deleted or anonymised unless a longer period is required by law or a stated contractual obligation.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the platform, analyze usage, and improve our services. You may manage your consent preferences for non‑essential cookies through your account settings. Essential cookies necessary for service provision cannot be disabled without impairing functionality.

Your Rights

You may exercise the following rights regarding your personal data, subject to applicable law:

  • Access and obtain a copy of your data.
  • Rectify inaccurate or incomplete data.
  • Delete data where permitted by law or restrict processing in certain circumstances.
  • Restriction of processing and data portability where applicable.
  • Object to processing based on legitimate interests, including for direct marketing; withdraw consent where consent is the basis for processing.

To exercise your rights, use the in‑site privacy controls or contact our data protection team at [email protected]. We will respond within thirty (30) days of receipt, or within a timeframe required by law.

Security

We implement technical and organizational measures to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes encryption in transit (TLS), encryption at rest, access controls, regular testing, and incident response processes. We limit access to personal data to individuals who require it to perform their duties.

Age and Responsible Gaming

Rkgg conducts age verification to prevent access by minors. Where age verification cannot be completed, we may restrict or suspend access to our services. We promote responsible gaming and may apply restrictions or provide support and resources for users displaying risky gambling behavior.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. When material changes occur, we will publish the updated policy on our platform and, where required by law, notify you by appropriate means. Continued use of the services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Notice, our data practices, or wish to exercise your rights, please contact us through the in‑site privacy form or at [email protected]. You may also submit inquiries via the designated compliance or data protection channels within your account settings.