General Terms & Conditions
Introduction
Welcome to the Rkgg platform. These Terms and Conditions govern your access to and use of the Platform, including all games, promotions and services provided by Rkgg and its affiliates (collectively, the Brand). By opening an account, placing wagers or using the Platform in any capacity, you agree to be bound by these Terms as amended from time to time. If you do not accept these Terms in full, you must not use the Platform.
Definitions
- Account means the personal account created by a User to access the Platform.
- Player means a User who uses the Platform, including registered and unregistered participants as applicable.
- Platform refers to the online gambling site and related software provided by the Brand.
- Credits means the monetary balance or game credits held in a Player’s Account.
- Wager means any bet, stake or play placed on a game or other service on the Platform.
- Real Money indicates wagering with actual funds as opposed to demo or bonus credits.
- Promotions means any bonus, free bet or similar offer made available by the Brand from time to time.
- Verification refers to identity and eligibility checks conducted in accordance with applicable law and regulatory requirements.
Eligibility and Account Registration
Access to and use of the Platform is subject to eligibility. You must be of legal gambling age in your jurisdiction and meet any additional requirements imposed by applicable law. The Brand reserves the right to determine a person’s eligibility and to request documentation to verify age and identity at any time.
To register an account you must provide accurate information, including your name, date of birth and contact details. You may not create more than one account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
Identity Verification and Anti-Money Laundering
For the purposes of anti-money laundering and regulatory compliance, the Brand may perform Verification checks at any time. This may include the submission of identity documents, proof of address and, where appropriate, a video verification call. Withdrawals may be withheld or declined pending successful Verification. You agree to provide any information reasonably requested to complete Verification and acknowledge that failure to provide such information may result in account limitations or closure.
Geographic Access and Restricted Jurisdictions
The Brand may restrict access to the Platform, or refuse to open accounts from certain jurisdictions or for Users located in specific regions. The list of restricted jurisdictions may change at any time without prior notice. It is your responsibility to ensure that use of the Platform is legal in your jurisdiction and that you comply with all applicable laws.
Self-Exclusion, Responsible Gaming and Cooling-off
The Brand supports Responsible Gaming and provides self‑exclusion options. A Player may request self‑exclusion for a defined period or an indefinite period by contacting Customer Support. During self‑exclusion, access to the account is blocked and existing funds may be returned in accordance with internal procedures. Indefinite self‑exclusion or a formal diagnosis of gambling addiction may lead to permanent account blocking and refund of eligible funds in a manner consistent with applicable law.
Funding, Withdrawals and Currencies
You may deposit funds into your Account using the payment methods offered by the Brand. Minimum deposit amounts, processing times and available currencies vary by method and jurisdiction. Withdrawals are subject to Verification and may be withheld until compliance checks are complete. The Brand reserves the right to charge reasonable fees for certain transactions and to convert currencies at prevailing rates where relevant. You are responsible for any taxes or duties arising from winnings in your jurisdiction.
Promotions and Bonus Terms
Promotions are subject to additional terms that accompany each offer. Bonuses may carry wagering requirements, maximum win limits and expiration periods. When a promotion is active, you must comply with all conditions; otherwise, the Brand reserves the right to adjust, suspend or terminate the promotion and to reclaim any bonus funds or related winnings.
Game Play, Results and Disputes
All game outcomes are determined by the Platform’s server. The Brand’s logs and server data are final in the event of a dispute. If you believe a result or transaction is incorrect, submit a written claim within seven (7) days of the event, including supporting evidence. The Brand will review the claim and respond within a reasonable period.
Payments and Security
You are responsible for maintaining the security of your payment instruments. The Brand uses industry‑standard security measures to protect transactions and account data. However, no system is guaranteed to be secure; you acknowledge and accept this risk when transacting on the Platform.
Intellectual Property
All content on the Platform, including logos, graphics, text and software, is owned by the Brand or its licensors. You may use Platform content solely for personal, non‑commercial purposes and as permitted by these Terms. You may not reproduce, distribute, or modify Platform content without the Brand’s express written consent.
Privacy and Data Protection
Personal data collected on the Platform is processed in accordance with the Brand’s Privacy Policy. By using the Platform you consent to the processing of your data for purposes including account management, marketing (where permitted), compliance and protection of the Brand’s rights. Data may be transferred to affiliated entities or service providers in jurisdictions with differing data protection standards, subject to appropriate safeguards.
Changes to the Terms
The Brand may modify these Terms at any time. Updated Terms become effective on posting. Your continued use of the Platform after any such changes constitutes acceptance of the revised Terms. If a change is unacceptable, you must close your account and cease use of the Platform.
Liability, Limitations and Indemnity
To the extent permitted by law, the Brand excludes liability for indirect, incidental or consequential damages arising from use of the Platform. The Brand’s total liability in relation to a specific wager or transaction is limited to the amount of funds in your Account at the time of the event giving rise to the claim, except where prohibited by law. You agree to indemnify and hold harmless the Brand, its officers, directors, employees and affiliates from any costs, damages or losses arising from your breach of these Terms or your unlawful conduct.
Governing Law and Dispute Resolution
These Terms and the relationship between you and the Brand are governed by the laws of the jurisdiction in which the Brand operates under its licensing regime. Any dispute arising out of or in connection with these Terms or the Platform shall be resolved in the courts of that jurisdiction, or, at the Brand’s option, by an agreed alternative dispute resolution mechanism.
Suspension, Termination and Effects of Termination
The Brand may suspend or terminate your Account at any time for breach of these Terms, improper conduct, or where required by law. Upon termination, you may be entitled to withdraw remaining lawful funds in your Account in accordance with internal procedures, subject to any pending transactions being resolved.
Miscellaneous
- Entire Agreement: These Terms constitute the entire agreement between you and the Brand regarding the Platform and supersede all prior agreements.
- Severability: If any provision is held unenforceable, the remaining provisions shall continue in full force and effect.
- Assignment: You may not assign your rights under these Terms without the Brand’s written consent; the Brand may assign without restriction.
- No Waiver: A failure to enforce any provision does not constitute a waiver of that provision.
- Force Majeure: The Brand is not liable for delays or failures beyond its reasonable control.
Contact and Support
For questions about these Terms or to exercise any rights under them, contact the Brand’s Support Team through the in‑platform help feature or by emailing [email protected]. Support responses will be provided in accordance with service levels published on the Platform.