Responsible Gaming Policy

Introduction

Rkgg is committed to responsible gaming as a core governance principle. This policy sets out the measures we apply to prevent problem gambling, protect minors, and support players in exercising control over their gambling activity. It governs all Rkgg products and services, including casino, live casino, and any future wagering offerings, in accordance with applicable laws and licensing requirements.

Scope, Definitions and Legal Age

This policy covers all player interactions with Rkgg products. A legally valid age is 18 years or older (or the minimum age in the player’s jurisdiction). All accounts must be verified to confirm age and identity. “Player” means any registered user of Rkgg services, and “Self-Exclusion,” “Time-Out,” and “Cooling-Off Period” refer to the protective measures described in this policy.

Minors Protection

Under no circumstances may a minor participate in any gambling activity on Rkgg. We implement age verification measures at registration and monitor access to prevent underage use. If a minor is detected or suspected, the account will be restricted or closed and appropriate actions taken to protect the minor. We encourage guardians and users to employ device-level protections and parental controls to prevent minor access.

Staying in Control: Responsible Gaming Principles

Rkgg promotes gambling as a form of entertainment and not a source of income. Players should:

• Gamble only with funds they can afford to lose and within personal budgets.
• Avoid chasing losses or attempting to recover losses through increased play.
• Set and respect personal limits on time and expenditure.
• Take regular breaks and pause play if gambling ceases to be enjoyable or begins to interfere with daily life.

We provide a self-assessment framework to help players identify potential risk indicators. If a majority of questions indicate risk, players should consider protective steps or seek appropriate support services.

Self-Assessment and Risk Indicators

1. Have you spent more time gambling than you planned?
2. Have you borrowed money or used funds intended for essential needs to gamble?
3. Have you neglected work, studies, or relationships due to gambling?
4. Do you gamble to recover losses or to achieve quick gains?
5. Do you gamble when you are distressed, tired, or under the influence of alcohol or substances?

If you answered “YES” to multiple questions, consider implementing protective measures and seeking support as appropriate.

Player Protection Tools

Rkgg provides voluntary risk controls designed to help players regulate activity across our platform. These tools are activated by the player or at the player's request and apply to all supported products where available.

Time-Out

A Time-Out is a short-term voluntary interruption of play. Duration options include 7 days or 1 month. Once activated, the account will restrict deposits, product access, and wagering during the selected period. Time-Out takes effect immediately. Reversing a Time-Out before expiry is not permitted. Marketing communications are withheld for a minimum of two working days following confirmation. Time-Out does not automatically apply to other gambling operators.

Cooling-Off Period

The Cooling-Off Period provides a longer break from gambling. The standard duration is 6 months. During this period, the account is restricted from deposits and wagers, and access to products is blocked. On expiry, the account is automatically reactivated, subject to any residual balance and withdrawal arrangements. If a balance remains at the end of the period, withdrawal is permitted in accordance with account terms and minimum withdrawal requirements. Marketing communications are withheld for at least two working days following confirmation. Cooling-Off does not automatically apply to other operators.

Self-Exclusion

Self-Exclusion enables a player to exclude themselves from gambling for a defined period, with the account closed during the exclusion. Requests are submitted via the designated channel (for example, by contacting our support team with required identification and rationale). Self-Exclusion applies to Rkgg services and does not automatically extend to other operators. Prior to submission, players should withdraw all applicable balances in line with our withdrawal policies. Processing times for confirmation of Self-Exclusion will be observed, and marketing restrictions will apply as described. Remaining technical safeguards will be applied to prevent re-entry during the exclusion period. The player remains responsible for any residual obligations under these terms, and any attempt to circumvent the exclusion will be acted upon in accordance with legal and regulatory requirements.

Deposit, Spending and Session Limits

Rkgg supports voluntary limit setting to promote responsible play. Players may set deposit limits, session length limits, and loss-limits (daily, weekly, and monthly). Limit changes take effect immediately or within a minimal processing window as published in the help center. Limits can be reviewed and adjusted at any time, and players may opt to pause or close their accounts if preferred.

Help, Support and Counseling Options

For players seeking assistance, Rkgg provides 24/7 customer support via live chat and email. In addition to in-house support, we direct players to appropriate, independent help services and treatment options consistent with local regulations and accessibility. We encourage timely engagement when concerns about gambling behaviour arise and provide information about how to access professional counseling and support services.

Support for Family and Friends

We recognise that problem gambling affects those around the player. We advise family and friends to initiate supportive, non-judgemental conversations and to encourage the affected individual to seek professional help. Early intervention and open dialogue improve outcomes and reduce harm.

Compliance, Privacy and Governance

Rkgg conducts its operations in accordance with applicable licensing, anti-money laundering controls, and responsible gaming governance. We maintain robust data protection measures, prohibit misrepresentation of age, and enforce account security practices to prevent unauthorised access. All protective measures described in this policy are implemented in alignment with regulatory requirements and internal risk controls.